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        Customer support

        Assistance channels and points of service Medellin Metro System

        If you require more information about Medellin Metro System and its services, or if you wish to express your suggestions, complaints and/or claims, please contact us through the following channels:

        Punto-de-atencion-al-cliente-acevedo-770-520

        Citizen service channels

        Ventanilla Única Documental:

        Calle 44 46-001, Bello, Antioquia.

        Opening hours: Monday to friday

        7:30 a.m. to 12:00 p.m. – 1:30 p.m. to 5:00 p.m.

        Hola Metro Line:

        604 444 95 98

        Opening hours: Monday to friday

        06:00 a. m. – 08:00 p. m.

        Opening hours: Saturday

        9 a.m. to 5 p.m.

        Online support chat

        Emails

        Form petitions, complaints, claims and requests

        Customer service points

        The Customer Service Points are located at the Niquía, Acevedo (P line), San Javier, San Antonio and Itagüí stations and provide service during the following hours:

        • Monday to friday, from 10:30 a.m. to 7:30 p.m., continuous operation
        • No service on saturday, sunday and holidays.

        At the Customer Service Points you can process your Cívica Personalized card, change your profile, consult your statements or, in case of loss or theft, get your card for a second time.

        If you require personalization, we recommend downloading the Civica App to travel on the Metro system.

        Punto-de-atencion-al-cliente-niquia-770-520
        App Cívica

        Be Cívica

        Take the city with you on your phone with App Cívica. Access to many benefits and possibilities of the city; public transportation, commerce, transactions and payments.

        Go to Cívica Recharge it
        Google Play AppStore
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