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        About us

        Integral Management System of Medellin's Metro

        Certified with international standards

        In 2000, METRO's quality management system was certified in the international standard NTC-ISO 9002:1994, covering the metro-type mass public transportation service, ratifying our commitment to provide quality service.

        This certification puts the Company on a par with the most important mass transit systems in the world.

        During the following years, certification has been maintained, extending the scope to the aerial cable, Tram and BRT (Bus Rapid Transit) transportation systems and achieving certifications for the environmental management and occupational health and safety systems.

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        Quality Management System Benefits

        • With a customer-focused approach, it seeks to satisfy customer needs expressed in terms of speed, security, coverage and economy.
        • Quality management approach focused on commitment to results and on suppliers that provide quality services and products.
        • Strengthening of the documentary base.
        • Structure with the capacity to respond to the changing circumstances of the environment, supported by the process approach and continuous improvement.
        • Reaffirmation of the high positioning of the Company's transportation service: quality of life for the community and citizen coexistence.

        ISO 9001 - Quality Management System

        • ISO 9002:1994 certification as of November 2000.
        • Recertification in November 2003 in ISO 9001:2000.
        • Recertification in November 2006 in ISO 9001:2000 with expansion of the scope to include Metrocable.
        • Recertification in November 2009 in ISO 9001:2008.
        • Recertification in 2015 in ISO 9001:2008 with scope expansion to include BRT (Bus Rapid Transit) technology.
        • Migration in 2017 to ISO 9001:2015, with scope expansion to include Tram technology.
        • Recertification in 2021 in ISO 9001:2015.
        • Anticipated recertification in 2022 in ISO 9001:2015.
        Purpose of the certification: "Public passenger transportation service using metro, aerial cable, tram and BRT (Bus Rapid Transit) technology".

        ISO 14001 - Environmental Management System

        • ISO 14001:2004 certification as of April 17, 2007.
        • Migration in 2017 to ISO 14001:2015.
        • Recertification in 2019 in ISO 14001:2015.
        • Recertification in 2022 in ISO 14001:2015.
        Object of certification: "Public passenger transportation service using metro and aerial cable technology".

        ISO 45001 Occupational Health and Safety Management System

        • OHSAS 18001:1999 certification as of July 4, 2007.
        • Recertification as of May 2009 in OHSAS 18001:2007.
        • Migration in 2021 to ISO 45001:2018
        • Anticipated recertification in 2022 to ISO 45001:2018.
        Object of certification: "Public passenger transportation service using metro and aerial cable technology".

        NTC 5801 Management System for Research, Development and Innovation (I+D+i)

        • Certification as of September 30, 2022 in NTC 5801:2018.
        • Purpose of the certification: "Innovation activities for public passenger transportation services using metro, aerial cable, tram and BRT (Bus Rapid Transit) technology".