Personal data protection

Medellin Metry System declares that it processes personal data appropriately, ethically and transparently, in accordance with the purposes previously informed to the Data Controllers, using the necessary, adequate and effective measures to protect the right to habeas data and privacy.

Additionally, we inform the Holders that the processing of their personal data will be carried out under qualified security standards, both internally and externally, due to the relationships or contractual links entered into with Agents, with whom such assignment will be regulated in accordance with the provisions of the regulations in force.

Medellin Metro System reserves the right to modify its Information and Personal Data Processing Policy, as well as the purposes of data processing; which will be informed to its Owners, through its website, so we recommend you to visit it regularly, in order to remain updated.

In case you require knowledge, updating, rectification or deletion of any of your personal data, provided that it is appropriate under applicable law, please refer to the following official communication channels:

• Email:
  • contactenos@metrodemedellin.gov.co

• Physical address – Ventanilla única documental:
  
  • Calle 44 No. 46 – 001 – Bello Antioquia.
    
• Phone:
  
  • 604 4449598 – Hola Metro Line.
    
• Customers service point
  (Located at Itagüí, San Antonio, San Javier and Niquía Metro stations)
  
• Online chat, through the web site:
  • www.metrodemedellin.gov.co
    
• Electronic form through the link:
  • https://www.metrodemedellin.gov.co/atencion-al-ciudadano/pqrsdf
    
  
  
• Click here :: Information and Personal Data Processing Policy 
  
• Click here :: Privacy police 
  
• Click here :: Manual for the submission of petitions, inquiries or complaints 
• Customers service point
  (Located at Itagüí, San Antonio, San Javier and Niquía Metro stations)
  
• Hola METRO Line 444-95-98